The 4 ASCO Abstracts You Haven’t Seen (But Probably Should)

Posted by: Brian Reid in Social Media Insights & Trends on May 17, 2012

Yesterday, the American Society for Clinical Oncology released somewhere around 5,000 abstracts to be featured at their annual confab, which kicks off June 1 in Chicago. That’s a treasure trove of research, but it’s almost too dense for any single human being to get their head around. (Though David Sampson of the American Cancer Society is doing a masterful job. If you’re not reading his tweets, you should be.)

Initial coverage has focused almost exclusively on medications made by company’s whose share price might be affected by the news, leaving literally hundreds of pieces of research unexamined. It’s possible that some of it will receive attention over the next two weeks or during the meeting itself, but the odds are many won’t get examined by anyone outside of the research community.

As part of a humble effort to keep at least a handful of interesting pieces of research from being overlooked, here are my top four ASCO abstracts — mostly focusing on communication — that hasn’t received the attention they deserve:

How do we get a screening message across?

A French survey of 1,600 subjects found that the biggest sources of information about cancer screening were radio and television (61 percent), followed by general practitioners (52 percent). The Internet came in at 18 percent, though — no surprise — those under 50 were more likely to get their info online. But trust — on a scale of 1 to 10 — was low for traditional media, which scored a 5.7, and even lower for the Internet (4.6). Topping the list, trust-wise? Docs, with a score of 8.2. What does that mean for communicators? Even in this always-on era, it makes sense to take to the air.  [Cancer screening: Source of information and level of trust.]

Do patients really understand the health information they’re provided?

Loyola researchers took a look at 62 websites about prostate cancer, which accounted for 95 percent of all searches for common prostate cancer-related search terms. They found the language on the websites was universally complex. The average site was written at an 11th grade reading level. A grand total of 3 sites — 4.8 percent — were written below a high school reading level. It’s well worth the effort for communicators to consider running patient ed materials through readability instruments to make sure information is going over the heads of the intended audience. [Readability of websites containing information about prostate cancer treatment options.]

How do patients figure out how long they will live?

Cancer prognosis estimates very wildly between oncologists and patients. About half of all patients are more optimistic than their doctors (the other half have similar views). But what’s interesting is where patients get their information: 44 percent say they get it from their docs, 18 percent say they get it from “themselves,” 6 percent say their estimates are based on “hope.” Also noteworthy: though only 8 percent of patients base their prognosis on the Internet, 86 percent went online for information about their cancers. [Comparing prognosis estimates of patients with cancer and their oncologists.]

Is knowledge power? Maybe not.

One of the great studies that Sampson flagged was research out of Virginia Commonwealth University that found that the more a women knew about breast cancer, the more likely she was to overestimate her risk of the disease. On average, women believed their risk of breast cancer to be 24 percent higher than it actually is. This raises an interesting paradox (and a challenge for communicators): the three decades of intense education on breast cancer has had an impact, but risk remains a concept that hasn’t been adequately emphasized. [Risk perception and knowledge of breast and colon cancers in a diverse population.]

By: Brian Reid

Brian Reid is a director at WCG in the product group, where he specializes in media. He is a former journalist who believes content really is king.

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Bridging the Social Analytics Talent Gap

Posted by: Chuck Hemann in Analytics on May 17, 2012

Over the last few years communicators have had a ringside seat to the biggest shift in their profession since, well, the creation of broadcast television. Consider for a moment that Facebook has now crossed 900 million users , Pinterest reached 10 million unique visitors faster than any standalone site ever, and Twitter has 140 million active users and what communicators are faced with now is a burgeoning community of creators not consumers. Sure, the largest online population is still those who consume content but the numbers of people who contribute and share is growing substantially. This has several implications for communicators, not the least of which is factoring in new channels into the mix.

The other, and this is less something we can control is the number of people looking to break into this business for companies or agencies. Unfortunately, the social media space is moving at a pace that far outstrips the availability of quality talent. I don’t mean to be unfair about this, but the number of people who have executed social media campaigns for the Fortune 500 is small. It isn’t a matter of setting up a Facebook page or managing a Twitter account. The best social media professionals are part marketer, part behavioral psychologist, part businessman/woman and part number cruncher. Ah numbers. You knew I was getting there eventually, right?

If the talent gap in social media is huge, the analytics talent gap in those spaces is equally as big. Whenever you tweet, like, comment or click you are creating a data point for someone to analyze. It is not that simple, though. Analyzing those top-level metrics is only one part of the equation. Can you take those metrics and turn them into a communications or business insight? Many people know how to collect data and put it into a presentation. Fewer people know how to collect the data, put it into a presentation that highlights insights that improve the business or a communications program.

This is not going to be a trend that slows down, by the way. I am seeing a greater number of agencies and companies looking to hire directors and vice presidents in the hopes of raising their respective games in this space. Will it work? I suppose only time will tell, but hiring a leader of analytics DEFINITELY makes sense. Unfortunately, as someone who has been looking to fill these roles at three agencies I can tell you that they do not grow on trees. Most of us have various backgrounds that do not necessarily scream “analytics.”

How do we make sure that we have a greater talent pool to pick from? Well, colleges and universities are starting to do that for us by creating analytics programs, but there is still more the existing community can do to combat the problem. Some of those things include:

  • Understanding what goes into a proper analytics job description. Knowledge of social monitoring tools is important, but not nearly the only thing we should be looking at to evaluate candidates. The ability to navigate Microsoft Excel, using web-based tools like Google Insights and optimizing presentations are also important.
  • Have an open mind. There are not a lot of people who have extensive experience in social analytics. Sometimes you have to step outside of your hiring comfort zone to hire the right person.
  • Some skills DO NOT show up on a resume or LinkedIn profile. Are you naturally inquisitive? If the answer is yes, and I can snuff that out in an interview (you would be surprised) you have a big leg up in the process. When was the last time you saw “naturally inquisitive” on a resume? I know I haven’t. This speaks a little bit to bullet #2, but the skills of an analyst don’t easily translate to the traditional resume or LinkedIn profile.
  • Evangelizing on behalf of the space. If you feel comfortable blogging or speaking on the topic of analytics and are currently employed by a company or agency, do it! Potential employees need to hear from people already in the space more often than they do. Those of us already doing the work are extremely passionate about it. That passion translates. Trust me.

The talent gap in social analytics isn’t going to close overnight. Neither will the talent gap that my friend Jim Storer talked about within the community/social strategist ranks. There are some tangible things we can start to do, though, to close that gap. Some of those things I have highlighted above. Others will come over time as the existing talent pool gains more experience. The situation isn’t dire yet, but it will be if we don’t start addressing the problem now. What do you think? For those of you in a hiring position, are Jim and I crazy?

By: Chuck Hemann

Director, Analytics

Pre-Commerce Check out Chief Technology and Media Officer Bob Pearson's new book, Pre-Commerce, in which he shares ideas for leaders to engage directly with customers to shape their brand and marketplace success. Now available for order on Amazon.com! http://amzn.to/bAmvFN. Join the conversation #precommerce.

Caitlin Giesler, MD “Hearts” Blogging

Posted by: Katie Macdonald in Healthcare Insights, MDigitalLife, Medical Communications on May 16, 2012

#MDigitalLife is a WCG program designed to learn from and to showcase physicians who are blazing new trails in the digital world – changing the way that medicine is practiced and better health is realized.  You can find previous posts here.

“I feel like blogging is my duty.”

Caitlin Giesler, MD

Dr. Caitlin Giesler, FACC Cardiologist at Seton Heart Institute in Austin, Texas, started blogging a few short months ago as a compliment to an already existing web site.  Adding the blog allowed Giesler to frequently update information on guidelines, news and diagnoses that patients in Austin and the surrounding areas could search for and find online.

“I wanted to share my knowledge as a physician with an interest in women and heart disease and present it with a regional focus,” says Giesler.  “Blogging has allowed me a lot of freedom to share my ideas and other experts’ ideas with the goal of offering preventative guidelines.”

Giesler’s passion for cardiology and preventing heart disease goes back to her family.  While attending med school, her father died of a heart attack.  She and her family had always been aware that heart disease was part of the family medical history, but she now had an urgent desire to understand her own risks. When she started searching, Giesler found the dearth of information on women and heart disease alarming.

“My experience in med school and my father’s death led me to advocate prevention and awareness,” says Giesler.  “Primary care physicians are often too busy to discuss prevention with their patients, so if I’m not going to do it, who is?”

For many doctors, blogging has become a scalable way to build a digital presence that’s relatively easy and inexpensive to launch and maintain – and an effective way to deliver their message and their passions in healthcare.  Due to the nature of blogs’ dynamic content, they tend to index high on Google searches – enabling the physician’s audience to find their quality content more easily.

For Giesler, her goal in blogging is to provide realistic guidelines that most of us can incorporate into every day life.  Since she started the blog in November 2011, Giesler has posted about heart palpitations, statins, pregnancy and heart disease, as well as nutrition.

“The blog allows me to share advice I give to my own patients,” she explains.  “It’s also a creative outlet for me that has spawned new interests in nutrition.”

For Giesler, blogging has become an enjoyable experience for her and her patients, who can refer to her blog outside of the examining room.  Giesler also uses her blog as a tool for primary care physicians who can read up on women and heart disease and possibly make better care decisions and referrals for their female patients.

“The more I get out there and talk to women’s groups and even men about heart disease in women, the more I really enjoy reaching out,” she “heart”-fully exclaims. “And the blog compliments all of that.”

One current reality, in her opinion, does cloud her blog’s impact among her elderly patients.  Many of them are not using online resources to gather information on heart disease, and many of them are seeing Dr. Giesler when it may be too late for prevention.

“Maybe in 10 or 20 years, younger people who’ve read the blog can incorporate these ideas on prevention to make a huge impact on their health.”

It seems plausible that  Dr. Giesler’s newfound passion for blogging – teaching all of us about the dangers of heart disease in women – will have an impact in the Austin community and beyond.

 

 

 

By: Katie Macdonald

Find me on: Twitter
Pre-Commerce Check out Chief Technology and Media Officer Bob Pearson's new book, Pre-Commerce, in which he shares ideas for leaders to engage directly with customers to shape their brand and marketplace success. Now available for order on Amazon.com! http://amzn.to/bAmvFN. Join the conversation #precommerce.

What the Tech?!? Five Ways for Marketers to Evaluate New Social Media Opportunities

Posted by: Aaron Strout in Analytics, Communication Strategy, location-based marketing, Marketing Insights, Social Media Insights & Trends, Thinking Creatively, Thought Leadership on May 15, 2012

This post originally appeared on the MITX blog on 5/1/12.

Historical Perspective

Fifty years ago, life was relatively simple for marketers. They had to worry about billboards, newspapers and magazines, direct mail, radio spots, brochures, and maybe TV ads. The late nineties introduced new marketing vehicles like websites, online banners, e-mail, search engine marketing, and instant messaging. Fast forward 15 years to 2012 and now CMOs not only have to worry about everything the last five generations of marketers had to worry about but throw in twenty plus new channels including podcasts, blogs, online video, location-based applications, and new social networks, the latter of which easily account for north of a billion users.

With so many new marketing outlets to worry about, how can one possibly keep up? For starters, it’s helpful to steer clear of shiny object syndrome or the desire to chase the new app/network that all the cool kids in the blogosphere are ranting about. That doesn’t mean that marketers shouldn’t pay attention to what’s new and test and learn to ensure they are ready when the next Google, Facebook or Twitter comes along (hint: Pinterest had 104.4 million visits in March). However, it does mean that some discipline should be applied and in particular, observing these five rules when it comes to determining where time, effort, and dollars should be spent.

Five Rules for evaluating new online opportunities:

  1. Does new channel X align with your companies goals? Does it align with your key performance indicators? Will it help you and your team come bonus time? If the answer to these is no, you might want to think long and hard about whether you allocate resources to it.
  2. Are your customers using it? Will they be? If so, does it replace another activity? E.g. reading blogs versus reading magazines?
  3. Is there critical mass? Will there be? If the answer is, “maybe,” it might be a good idea to look at how they integrate with bigger social networks like Twitter, Google+, LinkedIn, and Facebook. Photo sharing sites like Instagram and Pinterest have benefited greatly from their wide and deep integration into bigger social networks; especially with Facebook, which boasts more than 900 million members.
  4. Never EVER fall into the “my CEO wants it so I’m going to do it” trap. While the CEO’s opinion is arguably one of the most important (if not THE most important) in the company, that doesn’t mean that it’s always right. In fact, when it comes to new social and digital channels, there is a good chance that the CEO’s interest in a new social network may have come from a Wall Street Journal article she or he just read or maybe a trend she has noticed with her kid’s friends. There may be some “there” there but if her latest interest doesn’t align with that of the company’s, find a way to walk away.
  5. Can you measure it? Don’t minimize the importance of this and how it ties back to rule number one. This doesn’t mean that everything you measure has to have hard ROI attached to it but it should mean that you can tell if you’re moving the needle and ultimately, if the time and effort you are investing is paying off.

Everything in moderation, including moderation

Now that you know the five rules, be prepared to ignore the five rules. Well, not really. But it is key to remember that sometimes it does pay to follow a hunch. The way I’ve learned to look at opportunity is as part of a risk portfolio. With everything you do from a marketing standpoint, there should be a balance. That means taking bigger risks with bigger payoffs but mitigating those with smaller risks likely to deliver equally big payoffs. While, as the saying goes, “nobody gets fired for hiring IBM,” the owners of Instagram never would have made $1 billion by selling to Facebook had they not taken some early risks (like launching on iPhone only).

So what are your rules? Please share them in the comments for others to benefit.

By: Aaron Strout

Aaron is the head of location based marketing at WCG. He also helps clients with high level social media strategy. In his spare time, he blogs, podcasts, speaks, Twitters and BBQs.

Find me on: Twitter Facebook
Pre-Commerce Check out Chief Technology and Media Officer Bob Pearson's new book, Pre-Commerce, in which he shares ideas for leaders to engage directly with customers to shape their brand and marketplace success. Now available for order on Amazon.com! http://amzn.to/bAmvFN. Join the conversation #precommerce.

Why LOLCats Are Not the News Model for the Future

Posted by: Brian Reid in Communication Strategy on May 11, 2012

In the past couple of decades, we have seen almost every possible flavor of would-be savior of the world of journalism from Tina Brown to the robots that run Google News. So it’s no surprise that we have a new would-be savior of journalism: a guy who built his empire on cat photos with funny captions.

Ben Huh of ICanHasCheezburger fame is set to launch a new site called Circa that he says will revolutionize the way news is produced and consumed.

If we have to re-look at how people’s behaviors are changing, there are enormous opportunities for companies like us to recreate media in a native format for the Internet.

Huh says that the next generation of killer news sources will be “like teenagers.” Except that, when you look at actual teenagers, a strange pattern is beginning to appear. Rather than being digital-only creatures, a lot young people are actually reading newspapers. Not the shiny, digital versions, but the old-school kind that stains your fingertips and carries that wonderful scent that reminds you that you’re dealing with something from the physical world that was lovingly crafted by professionals.

NPR’s Katy Pape got into some recent data and found that while Millennials aren’t heavy newspaper readers, more than three-quarters of them get stained fingers every month, even if it’s infrequent. A quarter read at least every other day. And it’s this quarter of readers that is important: they are twice as likely to be “influentials”: the kind of people who are attending public meetings and running for office.

Earlier this month, I was fortunate to attend a dinner party that included a teenager, the bright child of two bright parents, and someone far more engaged in the world than I ever was at that age. The guests started discussing the merits of iPads and Kindles and such, and I asked the teen if she ever read anything on paper. “Of course,” she said: books. And the local paper.

So while the digital revolutionaries are trying to figure out how the lessons of FAILblog’s success can be applied to get people to care about whether or not austerity policies in Europe are effective, it turns out that there is a group of news professionals that is already effectively reaching a massive audience of young people ready and willing to change the world.

That group? Newspaper editors, who have quietly maintained their hold on the single most important audience in the country. And all without a single, silly cat caption.

By: Brian Reid

Brian Reid is a director at WCG in the product group, where he specializes in media. He is a former journalist who believes content really is king.

Find me on: Twitter
Pre-Commerce Check out Chief Technology and Media Officer Bob Pearson's new book, Pre-Commerce, in which he shares ideas for leaders to engage directly with customers to shape their brand and marketplace success. Now available for order on Amazon.com! http://amzn.to/bAmvFN. Join the conversation #precommerce.