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	<title>Comments on: Three Things Medical Device Companies Can Learn From Apple&#8217;s Averted &#8220;Antennagate&#8221; PR Crisis</title>
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	<link>http://blog.wcgworld.com/2010/07/three-things-medical-device-companies-can-learn-from-apple-averted-antennagate-pr-crisis</link>
	<description>For Today&#039;s Company</description>
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		<title>By: Brian Reid</title>
		<link>http://blog.wcgworld.com/2010/07/three-things-medical-device-companies-can-learn-from-apple-averted-antennagate-pr-crisis/comment-page-1#comment-408</link>
		<dc:creator>Brian Reid</dc:creator>
		<pubDate>Tue, 20 Jul 2010 15:50:47 +0000</pubDate>
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		<description>Scott -- Nicely done. The lessons are exactly right for medical device companies, especially #1. 

(Though, for the record, I don&#039;t think Apple quite took your lessons to heart: a medical device company that waited 22 days to address a known issue (an issue that might have been picked up pre-market by their engineers), then issued a release saying it was a non-problem, then held a press conference in which they minimized the issue and trashed their competitors would be defending themselves to the FDA/Congress so fast it would make your head spin.)

I think there is another interesting lesson here that&#039;s germane to life science companies: the difference between relative and absolute risk. Jobs made a point of saying that only one additional call out of 100 was dropped by the iPhone 4, compared with the 3GS, an absolute increase of just 1 percent. But data suggests that the 3GS itself dropped one call out of every 100. So the iPhone 4, by dropping 1 additional call out of 100, is actually 100 percent worse than its predecessor. 1 percent isn&#039;t a big deal. 100 percent is. Life science companies have long known this. Now Apple is learning it, too.</description>
		<content:encoded><![CDATA[<p>Scott &#8212; Nicely done. The lessons are exactly right for medical device companies, especially #1. </p>
<p>(Though, for the record, I don&#8217;t think Apple quite took your lessons to heart: a medical device company that waited 22 days to address a known issue (an issue that might have been picked up pre-market by their engineers), then issued a release saying it was a non-problem, then held a press conference in which they minimized the issue and trashed their competitors would be defending themselves to the FDA/Congress so fast it would make your head spin.)</p>
<p>I think there is another interesting lesson here that&#8217;s germane to life science companies: the difference between relative and absolute risk. Jobs made a point of saying that only one additional call out of 100 was dropped by the iPhone 4, compared with the 3GS, an absolute increase of just 1 percent. But data suggests that the 3GS itself dropped one call out of every 100. So the iPhone 4, by dropping 1 additional call out of 100, is actually 100 percent worse than its predecessor. 1 percent isn&#8217;t a big deal. 100 percent is. Life science companies have long known this. Now Apple is learning it, too.</p>
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		<title>By: Karen Halsey</title>
		<link>http://blog.wcgworld.com/2010/07/three-things-medical-device-companies-can-learn-from-apple-averted-antennagate-pr-crisis/comment-page-1#comment-407</link>
		<dc:creator>Karen Halsey</dc:creator>
		<pubDate>Tue, 20 Jul 2010 15:39:12 +0000</pubDate>
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		<description>Great insights, particularly for those more elective, consumer-facing technologies and treatments.</description>
		<content:encoded><![CDATA[<p>Great insights, particularly for those more elective, consumer-facing technologies and treatments.</p>
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