Category Archives: Customer Experience

Customer Service in Social Media (or How to Build a Lasting Presence) November 18, 2011
Posted in Austin Social Media, Communication Strategy, Customer Experience, Social Media Insights & Trends.
2 comments
Interview with Jack Serpa November 16, 2011
Posted in Customer Experience, Social Media Insights & Trends, WCG ThoughtLeader Podcast Series.
2 comments
Thoughts on the #hca11 workshop: What is innovation in medical education? October 27, 2011
Posted in Analytics, Communication Strategy, Customer Experience, Global Healthcare, Healthcare Insights, Integrated Communications, Medical Communications, Pre-Commerce.
No comments
The Value of Curation (and Why Companies Should Care) August 12, 2011
Posted in Communication Strategy, Customer Experience, Integrated Communications, Social Media Insights & Trends.
1 comment
We all work for Google July 26, 2011
Posted in Customer Experience, Social Media Insights & Trends.
No comments
Pre-Commerce and Location-Based Marketing Mashup July 1, 2011
Posted in Communication Strategy, Customer Experience, Inside WCG, Integrated Communications, location-based marketing, Marketing Insights, Pre-Commerce, Public Relations Practice, Social Media Insights & Trends, Thinking Creatively.
1 comment
Social Media and the Growing Expectation Chasm May 10, 2011
Posted in Austin Social Media, Communication Strategy, Customer Experience, Social Media Insights & Trends.
2 comments
Technology on the Spectrum: Emerging “New” Trends March 4, 2011
Posted in Customer Experience, Thinking Creatively.
4 comments
When Social Media Takes On Customer Service June 8, 2010
Posted in Customer Experience, Social Media Insights & Trends.
5 comments
A class act in customer service by Zappos May 24, 2010
Posted in Customer Experience.
2 comments
If You Tweet It, They Will Come March 25, 2010
Posted in Customer Experience, Social Media Insights & Trends.
1 comment
Are You Really Listening to Your Customers? 7 Important Areas…… January 17, 2010
Posted in Customer Experience.
6 comments
WCG Headlines PR Week’s List of Agencies to Watch in 2010 January 7, 2010
Posted in Customer Experience.
No comments
WCG Headlines PR Week's List of Agencies to Watch in 2010 January 7, 2010
Posted in Customer Experience.
No comments
Dear CMO: A Letter From Your Customers September 28, 2009
Posted in Customer Experience.
2 comments
How The Customer Experience Can be Revolutionized in Tech Support July 21, 2009
Posted in Customer Experience.
3 comments
Do You Know Which Language Your Customers Make Decisions in? July 2, 2009
Posted in Customer Experience.
No comments
When Will E-Commerce Become E-Community? May 7, 2009
Posted in Customer Experience.
No comments
Do you have a second chance to form a first impression? April 26, 2009
Posted in Customer Experience.
1 comment