Category Archives: Customer Experience

  1. Customer Service in Social Media (or How to Build a Lasting Presence) November 18, 2011

    Posted in Austin Social Media, Communication Strategy, Customer Experience, Social Media Insights & Trends.

    2 comments
  2. Interview with Jack Serpa November 16, 2011

    Posted in Customer Experience, Social Media Insights & Trends, WCG ThoughtLeader Podcast Series.

    2 comments
  3. Thoughts on the #hca11 workshop: What is innovation in medical education? October 27, 2011

    Posted in Analytics, Communication Strategy, Customer Experience, Global Healthcare, Healthcare Insights, Integrated Communications, Medical Communications, Pre-Commerce.

    No comments
  4. The Value of Curation (and Why Companies Should Care) August 12, 2011

    Posted in Communication Strategy, Customer Experience, Integrated Communications, Social Media Insights & Trends.

    1 comment
  5. We all work for Google July 26, 2011

    Posted in Customer Experience, Social Media Insights & Trends.

    No comments
  6. Pre-Commerce and Location-Based Marketing Mashup July 1, 2011

    Posted in Communication Strategy, Customer Experience, Inside WCG, Integrated Communications, location-based marketing, Marketing Insights, Pre-Commerce, Public Relations Practice, Social Media Insights & Trends, Thinking Creatively.

    1 comment
  7. Social Media and the Growing Expectation Chasm May 10, 2011

    Posted in Austin Social Media, Communication Strategy, Customer Experience, Social Media Insights & Trends.

    2 comments
  8. Technology on the Spectrum: Emerging “New” Trends March 4, 2011

    Posted in Customer Experience, Thinking Creatively.

    4 comments
  9. When Social Media Takes On Customer Service June 8, 2010

    Posted in Customer Experience, Social Media Insights & Trends.

    5 comments
  10. A class act in customer service by Zappos May 24, 2010

    Posted in Customer Experience.

    2 comments
  11. If You Tweet It, They Will Come March 25, 2010

    Posted in Customer Experience, Social Media Insights & Trends.

    1 comment
  12. Are You Really Listening to Your Customers? 7 Important Areas…… January 17, 2010

    Posted in Customer Experience.

    6 comments
  13. WCG Headlines PR Week’s List of Agencies to Watch in 2010 January 7, 2010

    Posted in Customer Experience.

    No comments
  14. WCG Headlines PR Week's List of Agencies to Watch in 2010 January 7, 2010

    Posted in Customer Experience.

    No comments
  15. Dear CMO: A Letter From Your Customers September 28, 2009

    Posted in Customer Experience.

    2 comments
  16. How The Customer Experience Can be Revolutionized in Tech Support July 21, 2009

    Posted in Customer Experience.

    3 comments
  17. Do You Know Which Language Your Customers Make Decisions in? July 2, 2009

    Posted in Customer Experience.

    No comments
  18. When Will E-Commerce Become E-Community? May 7, 2009

    Posted in Customer Experience.

    No comments
  19. Do you have a second chance to form a first impression? April 26, 2009

    Posted in Customer Experience.

    1 comment